They openly share frustrations and inside jokes, often using humor to cope with the demands of their work. We leaned into that culture, creating something that felt like it came from within the community itself.

We prioritized simplicity and personality, and found that even small, well-crafted interactions can build real emotional connection. The full moon graphic—a subtle nod to nursing folklore—was the most-shared detail two years running. That taught me to listen closely to culture, and to not be afraid to lean into the weird, specific, human stuff.

Given the focused scope of the end-of-year experience, we prioritized clarity by producing animated references that captured the full interaction flow. While we provided lightweight flow documentation, real-time collaboration played a key role—I partnered closely with our lead developer throughout the two-week sprint to address design intent questions as they arose, ensuring a smooth and accurate implementation.